Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping timeframe for furniture items?
Most of our handcrafted furniture pieces ship within 5-7 business days. Custom orders may take 4-6 weeks for production and delivery. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer White Glove delivery service?
Yes, White Glove delivery is available for large furniture items at checkout. This service includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return decor items in their original condition within 30 days of delivery for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
At In Good Company, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How do I care for my textiles and rugs?
We recommend professional cleaning for all rugs. For our linen and cotton textiles, machine wash on a cold, gentle cycle and tumble dry on low to maintain the integrity of the fibers.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.